Refund policy

Returns & Refunds

We want you to love your tea! Because tea is a food product, we are unable to accept returns or exchanges on tea once it has been shipped or picked up.

If your order arrives damaged, incorrect, or there is another problem with your order, please contact us within 7 days of delivery at contact@asheraearthmother.com. Please include your order number and, when applicable, a photo of the damaged or incorrect item so we can make it right.

Unopened, non-food merchandise may be eligible for return within 14 days of delivery. Items must be unused and in their original condition and packaging. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Events & Tea Tastings

Tickets to Ashera Earth Mother Teas events and tea tastings are non-refundable unless otherwise stated for the specific event. If an event is canceled by Ashera Earth Mother Teas, ticket holders will receive a refund or information about rescheduling.

Private Tea Parties

Private tea parties and services are subject to the cancellation and refund terms provided in your event contract. Deposits are non-refundable unless otherwise stated in the agreement.

Questions?

If you have a question or concern about an order, please contact us at contact@asheraearthmother.com. We want you to be happy with your experience and will do our best to help.